Help Center
Answers, how-to videos, and a direct line to our support team.
📘Step-by-step guides
Pick a task and follow the click-by-click steps.
🎬Watch how-to videos
Short walkthroughs of the app.
✉️Ask a question
Send our support team a message.
📧Email support
support@ebmhcs.com
Frequently asked questions
How do I sign in?
Use the email your care team has on file. On the sign-in screen enter your password, or tap “Email me a sign-in link” to get a one-time link. If you were invited by your care team, your first sign-in link comes by email.
I didn’t get my sign-in link or reminder email.
Check your spam/junk folder and confirm the email address your care team has on file is correct. Reminders and links come from an EBM address — add it to your contacts. Still stuck? Send us a message below.
What is a daily check-in?
A short set of questions your care team sends so they can track how you’re doing between visits. It takes about a minute. Your answers are shared with your care team, never sold or used for advertising.
How do I turn reminders on or off?
Open the app menu and choose to enable notifications, or manage them in your phone’s Settings under EBM CareConnect. Health details never appear in a notification.
Is my information private?
Yes. CareConnect follows HIPAA safeguards — encrypted connections, protected access, and audit logging. See our Privacy Policy for details.
How do I install the app?
Search “EBM CareConnect” on the App Store or Google Play, or open the sign-in page on your phone and choose “Install app / Add to Home Screen.”
How do I delete my account?
Email support@ebmhcs.com from the address on your account, or use the form below, and ask us to delete it. We’ll confirm and process your request.
How-to videos
Animated step-by-step walkthroughs — each shows every click from the sign-in screen to the finished task. Prefer stills? Our picture guides cover the same steps.
Send us a message
We reply by email, usually within one business day. Please don’t include sensitive medical details here — use in-app care-team messaging for anything clinical.